Patient Affairs Department is one of the main departments within the University Hospita system, providing services to the staff and affiliates of Jazan University and their families. These services include registration, appointments, social services, patient relations, medical records, and other non-medical services required by hospital visitors. The department aims to offer comprehensive, high-quality services to patients and their families, serving as a vital link between medical and non-medical service providers and the service recipients, ensuring a seamless and well-coordinated patient experience.

Vision

To provide administrative support services to patients while ensuring the protection of their rights.

Mission

To ensure that the Patient Affairs Department serves as an effective link between hospital service providers and patients and their families, aiming to achieve a high level of quality in medical services and to ensure the satisfaction of patients and their families.

Patient Rights

• Patients have the right to receive compassionate and respectful care that is compatible with their customs and traditions.

• Patients have the right to receive complete healthcare based on their needs, without any discrimination.

• Patients have the right to know the identity of their treating physician, nurses, and other care providers, along with their professional titles.

• Patients have the right to be fully informed about their diagnosis and treatment plan.

• Patients have the right to be fully informed about the reasons for undergoing various tests and treatments and who will perform them.

• Patients have the right to be informed of the potential consequences if they refuse treatment.

• Patients have the right to privacy and to receive care in a safe environment free from any form of assault. They also have the right to refuse to speak with or meet individuals not associated with the healthcare facility.

• Patients have the right to confidentiality regarding their medical and social information, which should only be accessible to those directly involved in their care or for medical review and quality improvement purposes.

• Patients have the right to follow-up care and to be informed if their condition requires referral to other healthcare institutions outside the University Hospital.

• Patients have the right to be informed about hospital policies and regulations relevant to their treatment and their responsibilities toward healthcare providers, as well as the authorities they can contact for inquiries or complaints.

• Patients have the right to be informed about medical and educational institutions directly related to their care.

• Patients have the right to consent to or refuse participation in medical research that may affect their healthcare.

• Patients have the right to receive a medical report on their health status.

Patient Responsibilities

• Patients must respect hospital staff, healthcare practitioners, and all University Hospital employees and refrain from any verbal or physical aggression.

• Patients are responsible for providing complete information about their health condition, including medications, past treatments, infectious diseases, allergies, hospital admissions, and other relevant medical information.

• Patients must inform their physician if they do not intend to continue the prescribed treatment.

• Patients must follow all University Hospital guidelines and regulations, including adherence to appointments and fulfilling any financial obligations related to their care.

• Patients must cooperate with the medical staff in following treatment instructions provided to them.

• Patients are not allowed to violate the rights of other patients.

• Patients must inform the University Hospital of any changes in their residential address or if they permanently leave the country.

• Patients must respect the rights of other patients and hospital staff, avoiding disturbances and refraining from smoking within the hospital.

Eligible Groups for Healthcare Services at the University Hospital

• Students

• University staff

• Mother and father

• Spouse (husband or wife)

• Children

• Domestic worker and driver

Eligibility Requirements for Non-Eligible Groups

• A detailed medical report on the patient’s condition

• National ID

Appointment Booking and Patient Reception Procedure

Patient Pathway to Outpatient Clinics

Virtual Clinic

The Virtual Clinic is a digital medical service designed to provide healthcare remotely using communication and video technologies at the University Hospital.

Target Groups for Virtual Clinic Services:

• University staff, students, and their families

• Patients with chronic conditions

• Providing medical consultations and facilitating referrals to specialty clinics (when needed)

• Mild health cases that do not require in-person visits

Patient Pathway to Urgent Care

Referral to Another Hospital

• The referral is requested by the physician.

• Medical Coordination completes the necessary procedures.

• The referral is sent through the “Ehawlati” program.

Medical Report Request Procedure

1. The patient visits the Medical Reports Department.

2. Fill out the Medical Report Request Form.

3. Patient data is retrieved by the Medical Reports Unit.

4. The physician prepares the medical report.

5. The medical report is submitted to the Medical Reports Unit.

6. The report appears on the “Raya” platform.

Working Hours

• Sunday to Thursday

• 9:00 AM to 3:00 PM

Complaints and Feedback Procedure

• Complaints and feedback can be submitted by calling 937.