This document aims to clarify the services provided by the Deanship of Human Resources and Technology concerning technical support for the administrative and academic staff. It includes the definition of the agreed-upon service levels that can be expected to be received and completed. This agreement will be formally reviewed at least every 12 months and will be updated with any changes made to the services.

The Deanship of Human Resources and Technology at Jazan University provides technical support services from Sunday to Thursday, from 8:00 AM to 8:00 PM.

While some services are available 24/7, and technical support providers respond to emergency support requests, routine support is provided from 8:00 AM to 8:00 PM during weekdays.

This agreement covers all technical support services provided by the Deanship of Human Resources and Technology at Jazan University. The responsibilities of the Deanship's staff include:

• Ensuring that all technical support services are available when users need them.
• Protecting electronic data and preventing unauthorized access.
• Conducting preventive maintenance to preserve technical assets.
• Ensuring that software and all applications are up-to-date and supported.
• Providing secure solutions that enable users to access electronic systems and services.
• Ensuring the availability of alternative solutions in case of disasters.
• Offering assistance and support to all users of IT services.
• Providing necessary training for the systems offered by the Deanship of Human Resources and Technology.